Refund policy

Return and Exchange Policy


We want you to be completely satisfied with your purchase. If you are not, we are happy to accept returns and exchanges in accordance with the following terms.1. Overview and Eligibility

  • We accept returns and/or exchanges for most items.
  • All returns must be accompanied by a valid receipt or proof of purchase, such as your order number or packing slip.

2. Return/Exchange Window

  • You must initiate a return or exchange within 7 days of receiving your order.

3. Condition of Items

  • Acceptable Condition: Items must be returned in the exact condition you received them. This means all items must be unused, unwashed, and have all original tags attached.
  • Non-Returnable/Final Sale Items: For hygiene and other reasons, the following items are considered final sale and cannot be returned or exchanged:
    • Gift cards
    • Clearance items
    • Worn swimwear/intimates
    • Custom-made items

4. Return Process (How to Initiate)

  • To start a return, please visit our online Return Portal at [Your Website Link Here].
  • Resolution: All damaged or defective item reports will be resolved as per our terms and conditions.

5. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.).
  • What is Refunded: You will be refunded the final price of the item as per the bill. Please note that if there was a shipping cost on your original order, that shipping cost will not be refunded.
  • Processing Time: Once your return is received and inspected, please allow 5-7 business days for the refund to process and be credited to your account.

6. Exchanges

  • Process: We will directly exchange the sizes without processing the transaction as a separate return and new order. Please send us an email at [Your Email Address Here] to initiate a size exchange.
  • Inventory: If the requested exchange item is out of stock, we will issue a refund for the product to the original payment method.

7. Return Shipping

  • Cost Responsibility: We offer free returns for exchanges or store credit. However, for a full refund back to your original payment method, a shipping fee may be deducted from your refund amount.
  • Exception (Company Error): If the return is due to a company error (e.g., you received the wrong item or a defective item), we will cover the full cost of return shipping.

8. Damaged or Defective Items

  • Reporting Time: Any damaged or defective items must be reported to us within 7 days of delivery.
  • Resolution: The resolution for damaged or defective items will be processed as per our terms and conditions.